Effective Date: August 2025
Before pickup: Free cancellation, full refund.
After pickup, before processing: ₦1,500 logistics fee, balance refunded.
After processing begins: Non-cancellable, no refund.
Overpayments: Refunded within 5-7 business days to original payment method.
Service Complaints: Store credit issued at our discretion after investigation.
Guarantee Claims: If approved, compensation as store credit or bank transfer within 10 business days.
Log into your portal → Orders → Cancel (if eligible), or call +234 803 175 5230.